Privacy Policy
Last Updated: September 2023
This Privacy Policy describes how 32 Degrees Comfort ("we," "us," or "our") collects, uses, and discloses your information when you use our services. Please read this policy carefully to understand our practices regarding your personal information.
Information Collection
We collect personally identifiable information (such as your name, email address, phone number, and postal address) when you create an account, place an order, sign up for our newsletter, or contact customer service. This information is necessary to improve your experience, provide our services, and fulfill your requests.
Additionally, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies installed on your device. Log data and cookies are also collected when you visit our site to monitor site usage patterns, remember your preferences, and optimize your experience.
Log Data
When you visit our website, our servers automatically record information that your browser sends. This log data may include information such as your IP address, browser type and version, the pages of our site that you visit, the time and date of your visit, the time spent on those pages, and other statistics. We use this information to monitor and analyze website performance, troubleshoot technical issues, prevent fraud, and better understand how users interact with our services.
Cookies and Similar Technologies
Cookies are small pieces of data stored on your device that help us improve your experience on our website. We use both session cookies (which expire once you close your web browser) and persistent cookies (which stay on your device until they expire or you delete them). The cookies we use may be categorized as:
  • Essential cookies: Necessary for the website to function properly, such as enabling basic functions like page navigation and access to secure areas
  • Preference cookies: Allow us to remember choices you make and provide enhanced, personalized features
  • Analytics cookies: Help us understand how visitors interact with our website by collecting and reporting information anonymously
  • Marketing cookies: Used to track visitors across websites to display relevant advertisements
You can control cookies through your browser settings and other tools. However, if you block certain cookies, you may not be able to use some features of our site.
How We Use Your Information
We use the information we collect to:
  • Process and fulfill your orders
  • Communicate with you about your account or transactions
  • Send you updates, promotional materials, and newsletters (if you've opted in)
  • Improve our website, products, and customer service
  • Detect and prevent fraudulent transactions
  • Comply with legal obligations
Third Parties & Security
We may employ third-party companies and individuals to facilitate our services (such as payment processing, delivery services, and analytics providers), who can access your information only to perform specific tasks on our behalf and are obligated not to disclose or use it for any other purpose.
While we implement reasonable security measures to protect your personal information, we cannot guarantee its absolute security. No method of electronic transmission or storage is 100% secure, and we cannot ensure or warrant the security of any information you transmit to us.
Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
Advertising & Opt-Out
We work with Google and other advertising vendors who use cookies to serve advertisements based on your prior visits to our website or other websites. This enables us to show you ads that are relevant to your interests. These vendors may use cookies, web beacons, and similar technologies to collect information about your use of our services and other websites.
You can opt-out of personalized advertising through Google Ad Settings, the Network Advertising Initiative, or by adjusting your browser settings to refuse cookies. Please note that opting out of interest-based advertising does not mean you will no longer receive advertising, but it will no longer be tailored to your interests.
Your Rights
Depending on your location, you may have certain rights regarding your personal information, including the right to access, correct, delete, or restrict use of your personal information. To exercise these rights, please contact us using the information provided below.
Children's Privacy
Our services are not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date.
Contact Us
By using our service, you acknowledge that you have read and agree to this Privacy Policy. If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at 32degreescomfort@gmail.com.